Cakes By Kim -   Custom Designed Sweets
Frequently Asked Questions
 
 
How many employees do you have?
 
One.  From start to finish every e-mail, phone call, and order is made by me, Kim Cerimele.
 
 
Where is your shop located?  Can I come by to see what you offer?
 
Cakes By Kim is a licensed home based business.  I am open by appointment only.
 
What are your hours of operation?
 
By appointment only.
 
 
How far in advance should I place my order?
 
It is recommend that you place your order 2-3 months in advance.
 
The number of orders I accept each week vary by the detail of each order and by the amount of items included in the order. 
 
 
Do you offer sample cakes/cupcakes?
 
Yes, cupcakes and cakes are available for sampling. *Because I am a home based business I do not have cupcakes available for  free tastings, all items are made to order.
 
 
How is pricing for your cakes determined?
 
All of my cakes are priced per serving.  Pricing is determined by difficulty, detail, and flavors.  3D/Stand-up/Topsy Turvy cakes are priced higher due to difficulty and details.
 
 
How can I place an order?
 
You can place your order by e-mailing or calling to discuss the details of your order. Please click here.
 
 
How do I know my order is placed?
 
Your order is not placed/confirmed until you have signed the cake contract and returned it with a deposit (50% of the total cost).
 
 
Do you ship items?
 
Yes,  I ship custom chocolates, chocolate lollipops, cake balls/pops, cookies, custom printed edible image sheets, fondant/gum paste edible figurines, and will soon start shipping cupcakes.  Cakes cannot be shipped.
 
All items are shipped via United States Postal Service (USPS), Express (Overnight) or Priority service only.   During the warmer months of the year items that are subject to melting will require cold bricks to be added to the box for shipment (an additional charge will be added for these items).  
 
 
What forms of payment do you accept?
 
Cash, PayPal and certified checks/money orders.  No personal checks are accepted.